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Hotel Policies


Check-in/checkout times

Check-in time: 3 p.m.
Checkout time: noon

Check-in Policy

The minimum age for check-in is 20 years old. Guests are required to present a valid physical copy of a government-issued identification or passport during check-in.

Family Plan & Extra Bed Policy

Two kids, 12 years old or younger, enjoy a complimentary stay if sharing a bed with parents and another with an existing sofa bed. Rollaway beds may incur extra charges.

Smoking Policy

Hyatt Regency Koh Samui prohibits smoking in all nonsmoking rooms, suites, villas, balconies and public areas. The designated smoking area is located outside the lobby entrance, outside Yangna Cuisine, bar of SESUN Grill & Beach Bar and on the KUBE patio. The hotel will apply a THB 5,000 plus 7% VAT cleaning fee to any guest room that violates this nonsmoking policy.

Payment Policy

Upon check-in, a THB 2,000 deposit hold per room, per night, will be authorized on credit card, cash (THB) or a bank transfer at the time of check-in to cover any incidental charges, in addition to room and tax with the approved credit card provided (or an alternative mode of payment) for the entire reserved stay. While most authorizations are released immediately upon departure, some may take up to 30 days depending on the issuing bank. If there is an issue with a pending authorization, please contact the issuing bank by calling the number on the back of the card. The front desk is available to assist with getting approval released.

Third-Party Payment Policy

Hyatt Regency Koh Samui does not accept the credit card authorization form. A secure online payment (Omise) is available. Please contact directly to arrange a prepayment. 

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