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Guest Services

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AIRLINE RESERVATIONS

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Our Concierge will be pleased to handle any international or domestic airline reservations for you.

Please contact the Front Desk for assistance.

AIRPORT TRANSFER

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For transfers to Samui Airport, Suvarnabhumi International Airport or Don Mueang International Airport, please contact our Front Desk.

BABY COT

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Baby cots/ cribs are available free of charge. Please contact the Guest Service Center.

 

BAGGAGE SERVICE

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For baggage collection or storage.

 

CAMP HYATT

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Our Camp Hyatt program features cultural and educational activities including complimentary and paid activities for children aged between four and 12 years old.

 

Open from 9:00 AM –- 6:00 PM daily.

 

CAR HIRE

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The Front Officer will be pleased to make arrangements for the hire of a chauffeur-driven car.

Please contact the Front Desk for assistance.

 

COURIER SERVICE

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A worldwide courier service is available; please contact Front Desk for assistance.

 

CREDIT CARDS

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We accept all major credit cards: MasterCard, Visa, American Express, Diners Club and JCB.

 

ELECTRICITY

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The local voltage is 220 volts AC. Please contact our Guest Service Center for adaptors or transformers.

 

EMAIL

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Email service is available. Please contact our Guest Service Center.

HAIR DRYER

A hair dryer is located in the bathroom.

IN-ROOM DINING

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Room Service is available 24 hours.

The Room Service menu features an extensive range of Western and Thai comfort food.

 

INTERNET ACCESS

WIFI is available throughout the resort.

IRONING

Irons and ironing boards are available in all guest rooms.

 

LOST & FOUND

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Please contact our Guest Service Center.

 

MAIL / PARCEL SERVICE

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Our Front Desk will be happy to help with mailing, parcel packing, parcel dispatch and/or shipping services to any destination by air or surface mail.

POOL TOWEL

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Pool towels are provided at the swimming pool. Should you require additional towels, please contact the Pool Service team by the swimming pool or the Guest Service Center.

 

SECURITY

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Hyatt Regency Koh Samui is patrolled 24 hours a day by our security staff.

 

TRANSPORTATION SERVICE

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For transportation service, please contact the Front Desk or Guest Service Center. The reservations must be made at least 30 minutes in advance.

 

LAUNDRY SERVICE

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Laundry service is available for your laundry and pressing needs.

 

VOICEMAIL

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When your message light is flashing, you may retrieve your messages by touching the Voice Mail button on your room phone.

 

WAKE-UP CALLS

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Please contact the Guest Service Center.

 

WHEELCHAIR

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To request a wheelchair, please contact the Front Desk or Guest Service Center.

 

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