Guest Services

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AIRLINE RESERVATIONS

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Our Concierge will be pleased to handle any international or domestic airline reservations for you.

Please contact Concierge Desk for assistance.

AIRPORT TRANSFER

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For transfers to Samui Airport, Suvarnabhumi International Airport or Don Mueang International Airport, please contact our Concierge Desk.

BABY COT

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Baby cots/cribs are available free of charge, please contact Guest Service Centre.

 

BAGGAGE SERVICE

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For baggage collection or storage.

 

CAMP HYATT

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Our Camp Hyatt program features cultural and educational activities including complimentary and paid activities for children aged between four and 12 years old.

 

Open from 10:00 AM - 6:00 PM daily.

 

CAR HIRE

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The Concierge Officer will be pleased to make arrangements for the hire of a chauffeur-driven car.

Please contact Concierge Desk for assistance

 

COURIER SERVICE

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A worldwide courier service is available; please contact Concierge Desk for assistance.

 

CREDIT CARDS

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We accept all major credit cards: MasterCard, Visa, American Express, Diners Club and JCB.

 

CURRENCY EXCHANGE

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Foreign currency exchange is available at Front Desk.

 

ELECTRICITY

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The local voltage is 220 volts A.C. Please contact our Guest Service Centre for adaptors or transformers.

 

EMAIL

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Email service is available. Please contact Our Guest Service Centre.

HAIRDRYER

A hairdryer is located in the bathroom

IN-ROOM DINING

Ext. Room Service

Room Service is available from 11.00 AM - 12:00 AM

The Room Service menu features an extensive range of Western and Thai comfort food.

 

INTERNET ACCESS

Internet WIFI is available throughout the resort.

IRONING

Irons and ironing boards are available in all guest room

 

LOST & FOUND

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Please contact our Guest Service Centre.

 

MAIL/PARCEL SERVICE

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Our Concierge desk will be happy to help with mailing, parcel packing, parcel dispatch and/or shipping services to any destination by air or surface mail.

POOL TOWEL

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Pool Towels are provided at the swimming pool. Should you require additional towels please contact the Pool Service Team by the swimming pool or the Guest Service Centre

 

SECURITY

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Hyatt Regency Koh Samui is patrolled 24 hours a day by our security staff.

 

SHOESHINE SERVICE

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Please contact our Guest Service Centre.

 

TRANSPORTATION SERVICE

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For transportation service, please contact Front Desk or Guest Service Centre. The reservation must be made at least 30 minutes in advance.

 

LAUNDRY SERVICE

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Laundry service is available for your laundry, dry-cleaning and pressing needs.

 

VOICEMAIL

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When your message light is flashing, you may retrieve your messages by touching the Voice Mail button on your room phone.

 

WAKE-UP CALLS

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Please contact the Guest Service Centre.

 

WHEELCHAIR

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To request a wheelchair, please contact Front Desk or Guest Service Centre.